Card fraud stats - who do you believe?

Various organisations produce statistics on the incidence of credit card fraud, but the UK payments association, APACS, has hit back at a recent survey published by "life assistance" group CPP, which claims that 12 million people were victims of card fraud in 2008 and that the average loss was £650.

APACS says CPP's stats are "spurious" and that according to its own data, which is drawn from stats provided by its member banks, 2007 figures indicate there were just over a million reported cases of card fraud; and although card fraud increased in 2008 (APACS will publish figures in March), APACS says CPP’s suggestion that there were 12 million victims in 2008 is "wildly out of line".

Is it a case of CPP, which provides protection and insurance against identity theft and card fraud, talking up the incidence of card fraud in order to scare consumers into thinking the problem is much bigger than it really is? There is no question that some organisations may be talking up fraud to benefit their own cause, which is not helpful as card fraud remains a persistent problem for online merchants and exaggerating the levels of fraud, only serves to suggest that none of the solutions deployed so far to combat it are actually working.

Having said that more certainly needs to be done, as CHIP and PIN may have reduced "over-the-counter" fraud, but most reports indicate card-not-present fraud is on the increase, particularly online. Some providers have suggested the use of one-time PINs and passwords to "toughen up" existing security.